Clik here to view.
What Do You Get When You Combine Social Media and BPO? | Sherpas in Blue Shirts
Hopefully the next generation of consumer analytics.Want to know what your customers think of your latest product or service? Ask your BPO service provider. Are you launching something new without...
View ArticleClik here to view.
Multi-country Payroll Outsourcing: The Changing Shape of Technological...
The multi-country payroll outsourcing (MCPO) market has grown at a CAGR of more than 30 percent during the last three years, and we expect this momentum to continue. And while this high growth rate may...
View ArticleClik here to view.
How to Avoid a Mistake in Buying Analytics Tools | Sherpas in Blue Shirts
We need to stop using the term “analytics.” Yes, I know analytics is red hot. Practically every service provider has an analytics group. IBM has poured billions into acquiring analytics software...
View ArticleClik here to view.
Don’t Buy an Analytics Ticket Unless You’re Prepared to Go on the Ride |...
There are bountiful opportunities today to use Big Data analytics and business intelligence technologies to change the game. But before you quicken your pace to the nearest tech store, you need to stop...
View ArticleClik here to view.
Analyze This: Demand for Analytics in Insurance BPO up 67% in Recent Years |...
While cost reduction continues to drive the value proposition, demand for complex work is increasing in insurance BPO. Inclusion of analytics support in contracts has risen from 24% to 40% in the last...
View ArticleClik here to view.
An Event-full Week…And What I Learned | Sherpas in Blue Shirts
Just wrapped up a week of two sister events – Shared Services & Outsourcing in Banking, Financial Services, and Insurance – with one in Atlanta and the other in New York. After four days of debate...
View ArticleClik here to view.
Big Data Analytics in 2014: 5 Things That Won’t Happen | Gaining Altitude in...
While talking about a new year’s next cool thing or development is a thoroughly enjoyable ritual, discussing what will not change provides valuable lessons for technology adoption strategy and...
View ArticleClik here to view.
IBM Remakes Itself | Sherpas in Blue Shirts
You can bet IBM Global Services doesn’t want any more earnings announcements like its Q4 2013 report. Big Blue posted year-over-year revenue growth of only 4 percent instead of the 7 percent it...
View ArticleClik here to view.
Insurance BPO: Judgment-Based Services Increasingly in Demand | Market Insights™
Visit the report page. Source: Everest Group Related posts:Analyze This: Demand for Analytics in Insurance BPO up 67% in Recent Years | Market Insights™Insurance ITO Market Gets a Healthy Checkup |...
View ArticleClik here to view.
GICs Generate KP/Analytics Cost Savings of 25-70% | Market Insights™
Most GICs (shared services centers) provide knowledge process / analytics cost savings of 25-70% above source markets.View detailed research findings Source: Everest Group Related posts:GICs Provide...
View ArticleClik here to view.
Automation, the Once and Future King | Sherpas in Blue Shirts
I once read that our society’s major accomplishments over the last 50 years were that we had harnessed lightning and used it to get sand to think. This massive leap forward was about using information...
View ArticleClik here to view.
Don’t SMAC Your Customer! | Sherpas in Blue Shirts
The service provider community is very fond of clever terms, and SMAC — standing for Social, Mobile, Analytics, Cloud — is a good example of that. However, if you’re a service provider looking to sell...
View ArticleClik here to view.
Banks Get the Old Adage Right: The Customer Is King | Sherpas in Blue Shirts
“A customer is not an interruption in our work. He is the purpose of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”….Mahatma GandhiThe...
View ArticleClik here to view.
Arbitrage Sustainability: the Future Looks Bright for Many Locations | Market...
Arbitrage sustainability for GICs varies by location and function.View detailed research findings Source: Everest Group Related posts:Is the Arbitrage of Your Offshore Locations Sustainable? |...
View ArticleClik here to view.
HP – In the MooD for F&A Visibility | Sherpas in Blue Shirts
I recently had a briefing with HP Enterprise Services about HP BPO Flight Deck, a visual F&A performance monitoring and reporting tool focused on processes such as order to cash, source to pay and...
View ArticleClik here to view.
Accenture Goes for More Analytics | Sherpas in Blue Shirts
Earlier this week, Accenture announced that it has acquired PureApps, a UK-based specialist in Oracle-based Enterprise Performance Management (EPM). PureApps enables clients to analyze financial data...
View ArticleClik here to view.
The Industry-Wide Significance of Accenture’s PureApps Acquisition | Sherpas...
Accenture recently announced its acquisition of PureApps, a UK-based Enterprise Performance Management (EPM) provider. Our understanding is that it’s a full-service provider for all Oracle Hyperion...
View ArticleClik here to view.
Value-Added Services in CCO Gaining Steam | Market Insights™
Value-added services in CCO are gaining quickly, with customer analytics and customer retention having maximum growthVisit the report page Source: Everest Group Related posts:Capturing Strategic Value...
View ArticleClik here to view.
Analytics Presents Triple Value in Healthcare ITO | Market Insights™
Analytics presents triple value in healthcare ITO: cost reduction, top-line growth, and risk and compliance managementVisit the report page Source: Everest Group Related posts:Smallest Healthcare...
View ArticleClik here to view.
Selecting a Life Sciences Analytics Service Partner | Market Insights™
A variety of factors affect the choice of a life sciences organization’s analytics service partner Source: Everest Group Related posts:Technology Is Critical to the Life Sciences Value Chain | Market...
View Article
